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Shipping Policy
Thank you for shopping on Cuisine Absolut. Following are the Terms and Conditions that constitute our shipping policy:
Order Processing - Once placing your order, we consider the below factors when calculating our Estimated Delivery Date.
Order processing time for most orders typically takes 1-2 business days, however, your order may ship anytime between 2-7 business days except for catering orders. Catering orders will be delivered on the agreed day of the event.
Our Estimated Delivery Date may change according to the shipping method chosen at checkout, cancelled orders, failed orders, payment errors, technical issues or other order related issues.
Transit Time - Please be advised that Cuisine Absolut\'s shipping speed do not include the time we take to deliver your order. The shipping speed only shows the time we take to prepare your order for delivery; (The estimated time we take before the order is shipped).
Vendor shipping policies - Even though most vendors usually ship orders the same time as Cuisine Absolut, vendor policies may differ according to the item being shipped. Customers are asked to read the policy of each item before purchase.
When your order is ready to ship, we will provide you with the name of the courier and the tracking number if available.
Please NOTE: Delivery business days DO NOT include weekends and holidays.
Refund Policy
Cuisine Absolut will not issue refunds for products through other entities such as distributers or retail partners.
Discounted items will not be eligible for a refund.
We will not issue refunds without actual receipt of the item(s) or proof of received return delivery.
All goods will be inspected as we aim to accept all returns but in the unlikely event that an item is returned to us in an unsuitable condition, we will not issue a refund.
Cancellation / Return / Exchange Policy
If you purchased directly from Cuisine Absolut Ltd. (If the item was sold by Cuisine Absolut) and you are not happy with your purchase, we will accept a return of products received expired or an unused and unopen product with 7 days (This does not include perishable goods such as food, flowers, newspapers, magazines, gift cards, downloadable products and some health or personal care items).
Once we receive the returned item, we will then give a full refund (excluding shipping charges, as we are unable to fulfill the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed. Discounted item are not eligible for a return.
Returned items must be delivered to us unused, in the original packaging and in the condition that they were received or it may not be eligible for a refund and/or will be subjected to a restocking fee.
We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service.
Catering orders - Customers must cancel a catering order no later than 2 weeks of the event date. If your order is not cancelled before that time, Cuisine Absolut will charge 20% of the order amount. If your catering order is not cancelled before 2 days of the event, we will charge 50% of the order amount. However, if you cancel the order the day of the event, we will not be able to refund your order.
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